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Terms of Service

Last updated: February 16, 2026

1. Agreement

By using the services provided by Webfire Internet Services ("Webfire," "we," "us"), you agree to these Terms of Service. If you do not agree, please do not use our services.

2. Services

Webfire provides shared web hosting, virtual private server (VPS) hosting, and related infrastructure services. Service descriptions, features, and pricing are available on our website and may be updated from time to time.

3. Account Responsibilities

You are responsible for:

  • Maintaining the security of your account credentials
  • All activity that occurs under your account
  • Keeping your contact and billing information current
  • Ensuring your use of our services complies with applicable laws

4. Acceptable Use

You may not use Webfire services to:

  • Host or distribute illegal content
  • Send unsolicited bulk email (spam)
  • Distribute malware or engage in phishing
  • Attack or attempt to compromise other systems or networks
  • Consume resources in a way that degrades service for other customers

We reserve the right to suspend or terminate accounts that violate these terms.

5. Billing and Payment

Services are billed on a monthly basis at the rates listed on our website. All prices are in Canadian dollars (CAD). We do not increase prices at renewal — the price you sign up at is the price you continue to pay unless we notify you of a rate change at least 30 days in advance.

6. Backups

We perform daily backups of shared hosting accounts as described in our plan features. While we take reasonable care to ensure backups are reliable, you are ultimately responsible for maintaining your own copies of critical data. Backups are provided as a convenience and are not guaranteed.

7. Uptime

We strive to maintain high availability for all services. While we do not offer a formal SLA with financial credits, we are committed to resolving outages quickly and communicating transparently about service disruptions.

8. Cancellation

You may cancel your account at any time by contacting us. There are no cancellation fees or long-term contracts. Service will continue until the end of your current billing period.

9. Limitation of Liability

Webfire's liability for any claim related to our services is limited to the amount you have paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or data loss.

10. Governing Law

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.

11. Changes to Terms

We may update these terms from time to time. We will notify active customers of material changes by email at least 30 days in advance.

12. Contact

Questions about these terms? Contact us:

Webfire Internet Services
Edmonton, Alberta, Canada
support@webfire.ca