Support

Real help from real people. We're here to keep your hosting running smoothly.

How to Contact Support

The fastest way to reach us is through our contact form or by emailing us directly. We read every message and respond personally — no bots, no canned replies.

Email

Send us an email at support@webfire.ca

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Contact Form

Use our online contact form for general inquiries, provisioning requests, or support questions.

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Phone

Local: (587) 413-0702

Toll-Free: (888) 533-8406

Response Times

We aim to respond promptly and keep you informed throughout the process.

General Inquiries Within 24 hours

Technical Issues Within 12 hours

Priority Support (Blaze / Wildfire) Within 4 hours

Service Outages Immediate attention

What Support Covers

Account & Billing

Help with your hosting account, plan changes, billing questions, and DirectAdmin access.

Email Configuration

Setting up email accounts, configuring mail clients, troubleshooting delivery issues.

Website & DNS

Domain setup, DNS changes, SSL certificates, and website connectivity issues.

Database Support

MySQL/MariaDB access, phpMyAdmin, database imports and exports via DirectAdmin.

Backup & Restore

Restoring from daily backups, understanding backup schedules, and configuring retention.

Migration Assistance

Free migration help on all plans. We'll move your sites, email, and databases from your old host.

Getting Started with DirectAdmin

DirectAdmin is the control panel included with every Webfire hosting account. Here are a few common tasks to get you started:

Creating an email account ▼

Log in to DirectAdmin, navigate to E-Mail Manager, and click "Create Mail Account." Enter the username and password, and you're set.

Adding a database ▼

Under "MySQL Management," click "Create new Database." DirectAdmin will generate the database, user, and password for you.

Installing an SSL certificate ▼

Go to "SSL Certificates" and select "Free & automatic certificate from Let's Encrypt." DirectAdmin handles the rest.

Restoring a backup ▼

Under "Create/Restore Backups," select the backup date you need and choose what to restore — files, databases, or email.

Need Help?

Send us a message and we'll get back to you as quickly as we can.

Contact Support