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Privacy Policy

Last updated: February 16, 2026

1. Who We Are

Webfire Internet Services ("Webfire," "we," "us") is a web hosting and infrastructure provider based in Edmonton, Alberta, Canada. This policy explains how we collect, use, and protect your personal information when you use our website and services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Name, email address, and company name when you use our contact form
  • Account details (name, email, billing address) when you sign up for hosting services
  • Payment information processed through our payment provider (we do not store credit card numbers)
  • Support correspondence and communications

We also collect standard server logs (IP addresses, browser type, pages visited) for security and analytics purposes.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our hosting services
  • Respond to your inquiries and support requests
  • Send service-related communications (outage notifications, billing reminders)
  • Protect against fraud, abuse, and security threats

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Storage and Security

Your data is stored on servers located in Canada. We use industry-standard security measures including encryption, firewalls, and access controls to protect your information. While no system is perfectly secure, we take reasonable steps to safeguard your data.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you cancel your account, we will delete your data within 90 days unless we are required by law to retain it longer.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for optional communications

To exercise any of these rights, please contact us at support@webfire.ca.

7. Cookies

Our website uses session cookies for essential functionality (such as CSRF protection on forms). We do not use tracking cookies or third-party advertising cookies.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify active customers of significant changes by email. The "last updated" date at the top of this page indicates when the policy was last revised.

9. Contact

If you have questions about this privacy policy, please contact us:

Webfire Internet Services
Edmonton, Alberta, Canada
support@webfire.ca